Research as a Political Tool

This is exactly what lead to my interest in user research and the formation of our user experience group at a former employer. The “value of user research is often to cut through the politics and convince stakeholders to make good design decisions”. (Adrian Chong)

Next time you read an article about a user research success story, ask yourself if the conclusions of that research weren’t just common sense (or at least common sense to good UI designers) to begin with. Ask yourself if a good designer couldn’t have concluded the same conclusion that the user research seemed to reach.
Then ask yourself if you could articulate your “common sense” recommendation to a person who doesn’t understand design at all. To someone who may, in fact, be hostile to your so-called “expert” recommendations?
This is one area where research can help: explaining a user interface design strategy to stakeholders, peers, and bosses who have their own agendas and biases.

The comments to the article are quite informative.
User Research Smoke & Mirrors, Part 3: Research as a Political Tool.


Late Projects

Some quotes from a thread on 37s:

“How does a project get to be a year behind schedule? One day at a time.” -Fred Brooks, software engineer and computer scientist
“We release things when they are ready to be released, not based a we-can-predict-the-future schedule.
Priorities shift, products change, new ideas bubble up, we discover new techniques and concepts, mistakes are made, external circumstances reveal themselves.
All those things make schedules a waste of time. They don’t account for surprises, new opportunities, gut feel, and human error. Schedules are too theoretical for our tastes.
The only time we start thinking about dates are when we’re really close to release. Then we can say “let’s try to get this out next Monday” or “Let’s do what we can over the next couple week and then go live with it.” Our schedules are relative.


Image of the Environmental Cost of War

ecowar.jpg

BEIRUT: At least 10,000 tons of heavy fuel oil have been spilled into the Lebanese sea, causing an environmental catastrophe with severe effects on health, biodiversity and tourism, environmentalists and the Environment Ministry said Wednesday. Two weeks ago, Israeli bombs targeted the Jiyye power station, located on the coast 30 kilometers south of Beirut. Part of the oil in storage tanks has been burning ever since and the other part is leaking into the Mediterranean.

I always find it amazing the power of an image to relay a message – especially in times of ‘war’ (which seems to be never ending – wars are an economy onto themselves). While we can sometimes manage to see imagery of the human suffering that always accompanies the barbarism of modern conflict, photos such as these help in a small way to illuminate the other effects that only those living there experience.
(The photo is from BBC News; the excerpt is from the Lebanese paper, the Daily Star.)


The Hard World of Quiet

quiet.jpg
I’ve got a meeting in 20 minutes and instead of working on deadline doom I am looking through my photos on flickr and posting entries from Youtube on my weblog. I should start a for credit class on procrastination. Why not? UC Santa Cruz offers a major in computer game design.
The above photo was likely likely posted on this site a few times before. It features some of the main ‘players’ in my Quiet Please exhibition extravaganza.
While I enjoy the freedom that working outside of a corporate environment provides I feel at times that this freedom is an illusion. Sometimes having so much choice in what to pursue is numbing – too much choice ultimately makes you unhappy. This philosophy is true in just about every endeavor in life. Perhaps the restrictive nature of working in a large company is not so bad after all. I’ve always enjoyed working within constraints, all my work has been about that – improvisation, music, web design, interface design, and sound are all limited modes of expression.
I miss the singular focus we had in that project. Now it seems I am truly becoming a jack-of-all-trades, my head thinking on a million different ideas for a multitude of projects of which only a couple are truly interesting.


This Global Phenomenom Called ‘Internet’


A CBC report from 1993 on a global phenomenon called ‘Internet’. Do you remember what it was like to be online back in 1993? I remember being a moderator of a hugely popular bbs hosted on dana.edu servers. Community spaces were much different then, surprisingly more restrained, and likely partially because of the ‘magic’ of the experience the relationships were far closer than anything I have experienced since.
YouTube is my new television.
Heres the link to the original CBC archive page.


Betelnut girl: Not Always What You Expect


The silly things you do when you have free time. Ruby, “Funny Guy”, and I went out one night (over 3 years ago) to film some betelnut girls for a class project. I remember wanting to pay a bunch of the girls to come in full regalia to a studio where we would film some interviews. That idea was soon axed as the university didn’t want them walking around on the property. We did end up with allot of street footage, obviously we aren’t filmmakers, and since we only had about a night to complete we ended up with this short clip.
I realized far too late that I misspelled betelnut in the titles.


Design Journal Archive

designmag.jpg
Design Online is electronic library containing a digitised record of Design journal for the years 1965 to 1974. The archive contains the full contents of all the magazines, including scanned images of each page, with full text and illustrations. The above image is from the cover of the January 1971 issue. It’s well worth it to spend some time perusing this archive, allot of interesting and inspiring material.
Link


Magazine Cover Design

Although you can’t judge a book by its cover, a magazine’s cover tells you a lot. Its whole purpose is to communicate both explicit and subliminal messages about the riches within. Extraordinary amounts of time and effort go into the development of these showpieces. In the first decades of this century, artists and illustrators were paid handsome sums, even by today’s standards, for cover drawings and paintings; now, some magazines have departments exclusively devoted to creating compelling covers.
Editors, art directors, and circulation managers have long battled over the words and images that might best work cover magic. Their strategies are diverse. The New Yorker eschews cover type that would herald its articles, while the Reader’s Digest’s cover billboards the contents. Radically different approaches, perhaps, but each project an identity and creates a familiar face for dedicated readers.
In the end, all covers invite: They invite readers to pick a magazine off a newsstand or grab it from the mail and explore what’s inside.
The look that a magazine cover takes sends a visual message; either for the personality of the magazine or for a particular issue. The tone can change depending upon the topic or nature of the issue. Its purpose is to get the reader to open up the magazine. Generally speaking, the cover appeals to the reader’s self-interest.
These elements generally make up a cover; make it a standard front:
1)Logo/Nameplate (the most obvious): the typographical representation of a name; a title that says what that magazine is; representative icon.
Example: My name in the Rolling Stone’s swashy typeface nameplate; if you saw it you would think Rolling Stone. (Time, Life, NG)
a) distinct large typography: Greatest typefaces ever used were created for namplates. TIMES was created for London Times; AVANT GARDE for Avant Garde magazine; created for recognition.
Example: RayGun when it first came out it changed typefaces with every issue. Purpose …to stand out and be different.
b) instant recognition: nameplate will be large; people identify with it; a gamut of type races.
Example: Newsmagazines generally see people on the covers that you know; Madonna, Clinton, etc. Most magazines Parent, etc.; will place models (symbolic parents) on the covers. In that instance, the viewer needs something else to identify with.

Sources: “The American Magazine” & Google cache.


台灣土製小劇場歌舞伎

kabuki.jpg
I love the English translation from their site detailing their new theatre company:

Two young Taiwanese poets decided to launch The Theater company of Lee Qing Zhao the Private in January 2006, while Liu traveled alone in Tokyo and Yuguo in Cambodia. In the name of Lee Qing Zhao(1084-?), a great female poet in classical Chinese literature history, they persuaded a grotesque manner which in sum, in the name of Lee Qing Zhao are “all achieved”, “her one as wholeness” and nothing left but water and more,
It is a far predicted combination for such artistic team, which grounded in poet’s sensitivity, in designer’s sentimentality, in performer’s delicacy; images, attitudes, tastes they aimed to pushed to the extreme. Issues are bored, manners are mean while they steal time and attention. In the name of Lee Qing Zhao, they frisson on the core weakness of the Chinese classics graveyard.
It is far beyond a theater company, but a revolution of nymphomaniac, melancholian. It marks, “Awake Failure! Awake Despair! Present the world your own privacy, with delightful graceful pretentious confidence, even that you are quite aware, aware of doom. Excited for me, ejaculate it, widows, trollops, idiots please feel no sorrow for me.

Lee Qing Zhao


Nyein Chan Su’s Energy of Lightness Installation

burmaart.jpg
Nyein Chan Su was born in 1973 in Rangoon and studied at the State School of Fine Arts from 1994. He has participated in several shows inside Burma as well as in Japan (1999), Hong Kong (1999) and Singapore (2000).
He describes “Energy of Lightness” as:

A heavy, solid, spiny and dangerous object hangs over the fragile balloons below. When the rope is released, the object will fall and crush the balloons. Or, perhaps the balloons will disperse and escape the impact of the spiny object.

Gallery Link


Software Updates and Such

I’m spending about a day in total updating and installing software on my Macs. It’s a tedious task and one which no longer has the excitement that it used to. It’s certainly different from years ago when I waited excitedly over the next release of Netscape. The latest interface hacks for System 7 were pretty fun too. I don’t think I have installed anything fun in ages – except perhaps for Quinn which allows you to play Tetris over a Rendezvous network.
Yesterday afternoon included a visit from my favourite Mac consultant to get me up to speed on Adobe InDesign and print publishing workflow in general. My head is so into using screen interfaces I forgot that people still love publishing on paper. The people who read these publications must be quite rich as the prices of magazines in Taiwan are out of this world. At least the foreign ones, but then who wants to read the drivel they publish locally.

Installing PHP and MySQL on Mac OSX

This afternoon I am finally getting around to creating a development environment on my Powerbook – as luck would have it, some kind people have actually created regular OS X installer packages, all you need to do is double click the package and follow the on screen instructions.
First is the PHP5 package by Marc Liyanage which comes with a number of additional libraries. Otherwise their is MAMP. It’s basically Apache, PHP, MySQL & phpmyadmin rolled into a single install for OS X. MAMP does not modify any of the “normal” OS X (which includes Apache and PHP by default).


R.I.P. The Broadsheet

100013_m.jpg
“In an age where information is gulped down and digested more rapidly via multimedia channels, the traditional printed publication must evolve to avoid extinction. So, what next? We will see more and more A4, and possibly A5 titles akin to the Hamburger Morgenpost as this trend is taken up on an international stage. Indeed the trend for Lilliputian publications is already prevalent in the women’s magazine sector where the likes of Glamour and Cosmopolitan have all produced ‘handbag’ sized glossies. …”
Culture of Mobility – design – trends R.I.P. the broadsheet


Interview with Kim Jin

Kim Jin is the chief of LG Electronics’ mobile phone design lab.
“”Designers must see many things, and must experience many things to raise their sense appreciation. It doesn’t need much money. You just have to do the town-watching […] I urge young designers to go out to the chic streets of Hongdae or Chongdam-dong. Each time they go, they can see differences in the shops and in the people even from a month before. Designers need to catch such subtle differences.
Modernity, simplicity and minimalism were popular trends before. But these days, you may notice more irregular, and more natural shapes of designs on the street, for example, in buildings. That is the way we are heading. In the end, we are going to have more emotional designs.”
The Korea Times : LG’s Top Phone Designer Says Tactile Is Future


Words Matter. Talk About People: Not Customers, Not Consumers, Not Users

“Words matter. Psychologists depersonalize the people they study by calling them “subjects.” We depersonalize the people we study by calling them “users.” Both terms are derogatory. They take us away from our primary mission: to help people. Power to the people, I say, to repurpose an old phrase. People. Human Beings. That’s what our discipline is really about.
If we are designing for people, why not call them that: people, a person, or perhaps humans. But no, we distance ourselves from the people for whom we design by giving them descriptive and somewhat degrading names, such as customer, consumer, or user. Customer – you know, someone who pays the bills. Consumer – one who consumes. User, or even worse, end user – the person who pushes the buttons, clicks the mouse, and keeps getting confused.
Artisan? Customer? Consumer? User? Wrangler? Biot? Each of these words is a way to degrade the people for whom we design, a way of labeling them as objects instead of personifying them as real living, breathing people.”
Read Don Norman’s Article


The Ringtone only Teens Can Hear

teenphone.jpg
When I originally mentioned the Teen Buzz ringtone, I did so as I thought it was a creative way of circumventing adult authority by using the very tool used against them. A company called Compound Security Systems had developed what they call a “Mosquito ultrasonic teenage deterrent”, designed to drive kids away from malls, stores and other places where teens congregate and annoy paying customers. Well this idea has become very viral, the general news media has picked up on it, people are sharing the file via p2p, and even Compound Security Systems is selling thee own version. In a sign of my advancing age I downloaded a copy and couldn’t hear a thing.
Here is a copy of the Teen Buzz ringtone in mp3 format.


Lunch in the Philippines

phillipine.jpg
Poor shot of what was a nice lunch yesterday in Taipei – it felt like being in the Philippines as the community was out enjoying their one day off of the week. All the food was quite good though the almost black coloured dish was a bit more of a challenge. It taste good but it’s amazing how colour can really change your perception of a thing. Perhaps if a bright orange food colouring was added there wouldn’t have been the natural hesitation by all at the table to dig in and give it a try.

Read more