In trying to create a living out of our creative efforts, there are few things that annoy me more than credit card charge disputes in Stripe.
Yes, subscriptions are hard to manage, and some companies count on customers being absent-minded enough to continue subscribing to their service even if they aren’t using it. That’s not us. I want people who subscribe to our paid feed to listen and engage with us.
And yet I just spent 20 minutes filling evidence that we didn’t defraud a credit card holder of a $7 payment to our service. Win or lose, this costs me $15. Ridiculous.
This wasn’t the first time this happened, and it likely won’t be the last.