It’s that time again, time to update my payment information across multiple systems. Luckily this only happens once every four years or so, as this interaction illustrates why companies still need to hire someone people with an eye for detail and a ounce of empathy for their customers.

Kudos to PayPal who somewhat uncomfortably updates this info automatically.

Unfortunately, Pair Networks has no area to update your payment details in their VPS account that I could find, unlike their shared hosting which has a completely different UI. Parent company Libsyn, hides billing information in a different place for their Enterprise accounts. Public Mobile uses tiny text as an afterthought and their database is so slow you need to wait 2 minutes for each screen change. And the list goes on …

Every time I think there must be so many accepted UI patterns that work, that there must be no more work for those people concerned with their customers experience, I come across situations like this.

I’ve allocated a couple of hours for this. I hope it will be enough.