Just when I thought all fundamental problems with designing for the web had been solved, I come across a significant misstep on the part of the Charlottetown Police.
Last week Sheryl and I were working late and driving up University avenue behind an obviously grossly inebriated driver. Luckily he did not go over 30km/h, but he was utilizing both lanes to make his way north.
I decided that a call to the police was in order before this driver, who turned out to be an older man who probably shouldn’t be driving in the first place, killed someone or himself.
I don’t have the police department on speed dial, so I searched my mobile browser for the Charlottetown Police, which led to their Wikipedia page, and, finally, their website. Nowhere on their website could I see the word contact. Nor could I see a phone number. This is all in plain sight on their desktop version.
So I hesitantly called 911, and we followed the driver as I gave directions to the police dispatcher. By this point, the man had left his truck at Swiss Chalet, failed to navigate the glass fence around the front of the restaurant, hit his head, and got back in his truck. Then driving over the sidewalk, he went up University until he turned right at the Sobeys, where the police quickly arrived to pull him over.
I have no idea what the proper use case for the 911 service is – I assume it’s for someone breaking into my house with an assault rifle kind of emergency.
What I do know is that no one thought that a person would want to contact the police via their phone. And may want to find their number via a simple Google search. Particularly someone who might have middle-aged eyes and be under stress or time constraints. Seems like an obvious situation to design for to me.