The last time I went to the post office, I thought I just met an employee that was having a bad day and had a penchant for exaggeration. It turns out that that is her normal demeanour. It also turns out that they were quite serious about automatically returning mail-to-sender if there is no post office box in front of the address.
Before we managed to secure this PO Box, a client needed to send me a package, and since I didn’t know where we would be living, I thought the safest bet was to give our new address. Unfortunately, at some expense, they sent it by priority post and not by courier. They notified me yesterday that it was returned to sender. Embarrassing.
The same happened with some legal documents that were sent to our address.
I’m not sure what the employees at this particular Canadian post office do, but I can confirm that they don’t sort mail.