Did you ever forget your chip & pin card in a card reader? Leave the original on a photocopier? Send an email to the wrong person from your address book? The way technology is designed can make errors more or less likely. Most everyday examples are just annoying; if a pilot or a nurse makes similar errors in the course of their work, the consequences can be much more serious. This talk discusses some of the causes of these errors and how the design of technology can provoke or mitigate them.
I’ve been quickly reading some of Professor Blandford’s work in preparation for my talk on thematic analysis and affinity diagrams on October 3rd. The above video was a bit of a diversion from that; diversions often occur when preparing most talks on what I consider somewhat dry topics.