Conversation Notes on User Experience Design

The context of the following mishmash of ideas was from a planned conversation in last nights design class. The talk was to serve as a sort of recap of some of the things we had been talking about.
“User experience simply refers to the way a product behaves and is used …. A positive user experience is one in which the goals of both the user and the organization that created the product are met. ” – Garrett
Designing user experiences – websites, software UI – replaces human to human interaction and bring whole new kinds of interaction not before possible.
People bring with them a lifetime of experience as to how they want to interact with your product. Your interface should fit their model of how they will interact with your product – you should not deviate from this drastically but gradually, if at all …
This should seem blatantly obvious, people should form the center of any design to be used by people … you need to strike a balance.
If we are paying attention we will notice patterns in our products that produce successful experiences … and we can notice and replicate these and other patterns … are we paying attention to the successful experiences we have in our everyday life.
There are challenges:
… challenges in how people perceive “spaces in their mind” … IA is more about peoples perception than machine readable categories (though they do need to be machine readable)
… visual design is perceived differently by different people … color, form, type, all may mean different things to different people. This is especially true across cultures.
How do we understand our customers?
Some companies obviously employ very deep research programs and there is allot of science involved.
But you and I are thinking small … were not Motorola or Coke …
It’s entirely possible if you employ a small team of very experienced designers to just jump right in. To rely on their experience to create good usable products. User research still needs to happen but we need to be quick .. agile.
Start from the middle and don’t get bogged down with process. Produce something and if you are small and fast enough you can react … react to the knowledge you learn from your future end users. Allot of development today allows for this nimbleness, though you may not see it in many companies today as they are still heavily vested in the large enterprise system mentality.
Otherwise it’s wise to not only start testing early but involve your users from the very beginning. You can do this at first in the most simple way possible … talking to your target. Getting to know them, their needs, their environment. Humanize your strategy by referring to real people every time you talk about your site or product …
Tools and techniques of basic user research.

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