“User” is a catchall and ultimately a mean-nothing word. It reflects
a technology-centric, rather than a people-centric, view of the Web.
To call someone a user is largely meaningless…The phrase “user-friendly” should never have had to be invented. It implies that technology is inherently hostile and that a new discipline — usability — had to be invented to make it friendlier. After all, we don’t refer to cars as “driver-friendly.” We don’t refer to bicycles as “cyclist-friendly.”
We don’t refer to chairs as “bum-friendly.”
Gerry McGovern,