Humanity vs. Efficiency
I don’t understand the role of this Bridging humanity and efficiency video from Health PEI — is it marketing? celebration? politics? education? — but it’s well-produced, and uncommonly clear for health system communications. Dylana Arsenault should be put in charge of talking to the public.
I see it as a damning indictment of our healthcare system.
When Dylana states that only 1.6% had their operations deferred with a smile, it undermined the whole premiss of the video. That statistic has a person attached, a person who likely had been waiting an egregious amount of time for surgery.