Coaching

I had a coaching session recently in Charlottetown. I’m generally not one for believing in the value of life coaches or other similar services. I prescribe more to the David Goggins approach to life, or at least Mel Robbins.

But it was one of the most valuable 90 minutes I have spent in a long time. I don’t know what it was—the timing or a need to share. Most likely, she was simply really good. I used to consider myself a master of the user interview, but she was far better at establishing a positive connection with a stranger than I ever will be.

I went in there looking for guidance on how to change my mindset, and I left with a number of key questions that need to be answered before any strategy or change might occur.

Sometimes, you need the right person at the right time to give you that push you need to move forward. I look forward to another session in the future.


Editing

I recently hired an editor for an early story I wrote, Nibbles The Mouse.

It’s a humbling experience, as the pages are full of red.

I openly state when asked about my writing that I consider each story to be nothing more than a rough draft. It’s true, but it’s a kind of hedge born out of insecurity. I didn’t realize just how true it was until now.

The story will be better for it, but I wish I had caught the mistakes earlier.


Negative reviews

At the beginning of our journey, we received a rash of negative reviews of our work. Though it sometimes stung, we made changes over time to address these concerns and haven’t often received this kind of critical feedback since, which is a problem.

We aren’t so big that we get much in the way of online discussion or mentions in the press, so I went looking. With the interest in screen-free ways to access audio, like Yoto player, Tonie, and our sponsor Storybutton, I decided to dive into forums that discuss the experience of listening to audio on these platforms.

It’s important to note that these listeners have far different expectations than those sharing an iPhone or iPad with their kids. They also are not necessarily aware of what a podcast is or the community built around podcasts such as ours.

There were two criticisms I have found stated time and time again.

The first was advertising. It’s an understandable complaint. We have gone a few weeks without an ad, and then boom, there is an advertisement for bed sheets or meal delivery before every story. I don’t like ads much either, but without ads, there wouldn’t be stories like Bernice the Bear, which their kids seem to love. People don’t often realize that others have a mortgage to pay.

The other complaint concerned our birthday shoutouts. “Why the hell are there 100 birthday shoutouts before a story?” was one complaint. Kids love hearing their names on a podcast, and we are often surprised by how popular this part of the show has become. But it hasn’t scaled well. Even after charging $35US per shoutout, we still get inundated with requests.

We haven’t considered creating with these closed platforms in mind, but as I find more of these criticisms and the platforms increase in popularity, we’ll likely make more changes to how we produce our audio.


Just start somewhere

Whenever I mention to those with more talent and experience in writing that everything I release is essentially a very rough draft, I can see a slight grimace forming at the corner of their mouth. To release a story that is not perfectly formed is not best practice.

Our listeners don’t seem to mind too much, as children tend to possess an interesting combination of open appreciation, criticality, and forgiveness of the less-than-perfect.

This allows us to produce more stories on a tight time schedule. You can’t expect perfection if you only have 3 hours or so to write something new.

Eventually, some investment in time and money must be made in editing so that the stories can be released in different mediums for reading. Without the benefit of Sheryl’s voice and my music, the accuracy of the word becomes more important. With hundreds of stories, it is difficult to know where to start, but that’s where the uniqueness of our model comes into play.

I have access to the listening data, regular communication from listeners, and comments and reviews of all our stories, which tells me which resonates most with kids. So, while I may like the story about a Mermaid visiting Souris, it turns out that the most listened-to story was about a mouse in a barn. In fact, over the course of a year, Nibbles the Mouse has been listened to hundreds of thousands of times. I have no idea why.

In the Montague Community School writing class, we were asked to submit a story to share during the final banquet. The teacher graciously offered to edit each of our stories and then print off copies that others could take home. So I took the opportunity to send her a copy of Nibbles the Mouse, and now I have a far more complete version. I think she was slightly taken aback by my copyright message on the first page. It was a bit heavy-handed (it had a reprinted with permission message), and I hummed and hawed, but in the end, I acquiesced to the instruction I received from lawyers.

With a more polished version, I can find an editor and an illustrator and start creating prototypes to see what format best fits these stories.


Story waypoints

I’m about to finally finish a series called The Magical Book of Dreams, which I started for Sleep Tight Stories a year and a half ago. It’s a story about a girl whose father disappears, and she goes off to find and then rescue him. I found it very hard to write, and my writing style changed about five times throughout the time I have been writing it. Though a mess, it’s proven to have a following, and we often get requests for when the next chapter is coming.

I read an excerpt that at the bi-weekly meeting of the Montague Writing Group. I don’t think they came away impressed, and they had some helpful feedback.

Next, I hope to publish it in print and ebook, but because it’s so messy, I think it’s going to cost a fortune to have it edited. Once done, the publishing part should be more straightforward than the other stories I have written, which occupy the space between board and chapter books. They will also require more illustrations.

The other continuing series is The Transfer Student, about a girl who moves to Canada from Mars. I started this series after I was inspired by Patti Larsen’s Cat City, which we published and are re-mastering as time permits. The Transfer Student is far less developed and will take considerable time to complete before it’s finished. The story never explicitly states the location, but I will somehow find a way to weave Charlottetown into the story.

By the time both of these series reach their respective end points, it will be the end of June, and it will be time for a couple of weeks of working outside.


Some local works

I’ve been collating the remote digital bits to my life of late. Online health checks, Montreal clinics for a doctor, mentors for design and business, online co-working, and Zoom-based social gatherings. These fill holes that I find can’t be filled in our remote summer paradise.

I signed up with the Start-up Zone again last summer in the hopes that I might use the space to fill that need to be around people during the workday. In the dead of winter, I find my Montague office very isolating, and the old men at Home Hardware can only be so accommodating. I never got to the Start-up Zone but made some great connections.

It’s not official, but that resource will cease operations at the end of May. It was always an odd place, but I found my year as a resident company incredibly useful. It was very active and busy, with plenty of opportunities to connect with people and learn new perspectives. It has never recovered from the COVID shutdowns and has received little direction from the board until now. Other organizations have been trying to fill the gap, like PEIBWA, a strangely female-only resource, and Innovation PEI, which has recently published some material to help would-be entrepreneurs. Neither have an environment conducive to the magic of a happenstance connection with a peer.

However, I have found a couple of other local organizations with programs I am starting to enjoy. Creative PEI is running a course I joined, which will follow Julia Cameron’s The Artists Way. I particularly enjoy trying to write my Morning Pages every day. They also have an Artist’s Support group, which I attended. It’s comforting to be around people who live through the same challenges as you, who are not obsessed with leveraging real estate assets as their primary output, and who make things because they feel they need to be made.

I have been a member of the PEI Writers Guild for a couple of years(?), but I have never participated in any of their events. However, they have a monthly writers’ meet-up that I will attend. If I can summon the courage, I plan on reading at their monthly readings at The Gallery.

While so much of what I do seems to be increasingly done off-Island (relying on off-Island health services is an odd one), it’s wonderful that there are still some opportunities to connect here locally.


It’s home

Answering the question as to why we live in Prince Edward Island requires just two words: it’s home. All the many advantages of living here can surely be found elsewhere. And the many disadvantages, like the lack of social services and health care, high taxation, etc., are negated by simply repeating those two words.

That doesn’t necessarily apply when it comes to running a business. Does it?

I finally received a bill for legal services that we received from McInnis Cooper. I’m glad I have a sense of humour, as it was laughably high considering what service was rendered. A copy of their findings was also going to cost extra, which I declined.

I like working with people across a table and with a whiteboard or paper handy. It’s enjoyable to connect with experts like those at McInnis Cooper. As such, I have been trying to be as local a company as we can be, even when their fees are 2-3x as much as those of a remote competitor.

Recently, as we have placed more attention on the financial side of our business, I’ve realized that all our business is conducted in US dollars. We do nothing in Canada. We have US currency accounts and are also in the process of opening a bank account in the US.

We’ve decided that no matter the size of our tiny shop, we will not hire employees. There are many reasons for this, the most important being that I don’t want to be someone’s boss. The work that we hire for will be done remotely by freelancers or contractors outside of Canada.

So why not move the whole company to another, perhaps more favourable jurisdiction? What advantages are there to be had by being located here (locating elsewhere is surprisingly easy)? Why be local at all?

During my search for an answer to this question, there were many reasons listed: Tax benefits, legal system, access to trade agreements, banking and currency exchange, access to talent, reputation and branding, funding and government support, and healthcare.

The only one of these that interested me was tax benefits, and that will require a conversation with an accountant. I don’t foresee any government support.

We will categorize this as a thought experiment for this year, but if we are lucky enough to continue or even grow, we will look more seriously at it in the new year.


Apple Tax

The tech news is often full of articles reporting on Apple’s dominance with its app store and the percentage it charges. There is less talk about how businesses are compelled to spend a significant portion of their budget on digital advertising with Google and Facebook to ensure visibility online.

I’m sure the economics work out well for large companies, but for a really small shop like ours, I’m happy to pay Apple this fee.

We host our premium feed with Supercast, and payments are made through Stripe. The service is completely open, and the fees are relatively low. I can access customers’ emails, listening habits, and other information I shouldn’t be privy to. This would seem ideal from a business/marketing standpoint—low fees and lots of data.

Except it’s not. How many times have I acted as tech support for a $7/month charge? Too many. Hours and hours have been spent. Or all the time, I have had to refund a charge, which costs me the fee that both Supercast and Stripe levy. Not to mention those who are too lazy to email and simply dispute the charge with the credit card company. This not only costs me the fees from Supercast and Stripe, but the bank charges me $15.

For many, this is no big deal, but each hour spent sending emails, offering tech support, or managing payments is time I’m not spending doing other, more important things, like creating something people might want to pay for in the first place.

So, we are going to move from open to closed and move all our offerings to a service that manages those aspects of our business. We’ll also find another way to establish a relationship with our listeners.